Shipping policy

Where we ship

PawPlayLab currently ships to addresses within the United States.

Processing

Orders are usually processed within 1–5 business days, excluding weekends and public holidays. Orders placed during promotions may require additional processing time.

Delivery estimates

Most orders arrive within 5–15 business days after dispatch. Delivery dates are estimates, not guarantees, and may vary by destination, carrier, weather, or other circumstances outside our control.

Tracking

When tracking is available, we send it to the email used at checkout after dispatch. Tracking may take up to 48 hours to update.

Fulfillment partners and split shipments

We may use third-party fulfillment and shipping partners. Products may ship from different locations, and multi-item orders may arrive in separate packages at no additional shipping charge unless otherwise shown at checkout.

Address changes

Review your shipping address before completing checkout. Use Get in touch immediately if a correction is needed. Once fulfillment starts, changes may not be possible.

Delays, loss, or damage

If tracking has not updated for an extended period, a package is marked delivered but cannot be found, or the parcel arrives damaged, contact us with your order number so we can investigate with the carrier.

Shipping charges

Any shipping charges are shown at checkout before payment. PawPlayLab does not currently ship internationally, so import duties and customs fees do not apply to orders placed through this store.