Privacy policy
Last updated: September 8, 2026
This Privacy Policy explains how PawPlayLab collects, uses, and shares personal information when you visit our website, place an order, or contact us. Our store is hosted by Shopify, which helps us provide the online store and checkout.
Information we collect
- Contact and order information, such as your name, email address, phone number, billing address, shipping address, and order details.
- Transaction information needed to process, fulfill, and support your purchase.
- Messages, files, and other information you provide when you contact customer care.
- Device and usage information, such as IP address, browser type, pages viewed, cookies, and interactions with the store.
Payment information is processed by Shopify and payment providers. PawPlayLab does not receive or store your complete payment card number.
How we use information
We use personal information to provide and improve the store, process and deliver orders, communicate about purchases, respond to support requests, prevent fraud, maintain security, comply with legal obligations, and measure store performance. We use information for marketing only where permitted by law and consistent with your choices.
How we share information
We may share information with Shopify, payment providers, fulfillment and shipping partners, analytics and marketing providers, and other vendors that help us operate the store. We may also disclose information when required by law, to protect rights and safety, or in connection with a business transaction. These providers receive only the information reasonably needed to perform their services.
Cookies and similar technologies
Shopify and our service providers use cookies and similar technologies to operate the store, remember preferences, understand site performance, prevent fraud, and—where permitted—measure advertising. You can control cookies through your browser and the privacy choices available on our site. Blocking essential cookies may prevent parts of the store from working.
Data retention
We keep personal information only as long as reasonably necessary for the purposes described here, including order support, accounting, fraud prevention, dispute resolution, and legal compliance. Retention periods depend on the type of information and applicable requirements.
Your choices and rights
Depending on where you live, you may have rights to access, correct, delete, restrict, or receive a copy of your personal information, and to object to or opt out of certain processing. You may unsubscribe from marketing emails using the link in any message. To make a privacy request, use our Get in touch page. We may need to verify your identity before completing a request.
International processing
Shopify and other providers may process information in countries other than your own. Where required, appropriate safeguards are used for international transfers.
Children's privacy
Our store is intended for adults and is not directed to children. We do not knowingly collect personal information from children. If you believe a child has provided information, please contact us so we can review and delete it where appropriate.
Security
We use reasonable administrative, technical, and organizational measures to protect personal information. No internet transmission or storage system is completely secure, so absolute security cannot be guaranteed.
Changes to this policy
We may update this policy when our practices, services, or legal obligations change. The current version and update date will be posted on this page.
Contact
For privacy questions or requests, use our Get in touch page.